Could it be you?!
Hi folks,
We’re hiring!
Applications were open until midnight GMT on Sunday 20 April - APPLICATIONS ARE NOW CLOSED - thank you to all who applied. Applicants will initially be hired for a trial period. Positions are not expected to be permanently filled for a number of weeks. We will update you as things proceed.
We are looking to expand our customer support team.
We want to hire one full-time (approx 40 hours per week) or two part-time representatives.
What does the role involve?
- Answering support tickets and dealing with member queries via email, phone and our support system
- Referring the more difficult or complex queries to the appropriate area
- Helping members to install StatCounter code
- Proactively suggesting ways to improve StatCounter and the service we provide
- Actively monitoring warning systems and immediately reporting any issues
- Upgrading and downgrading accounts
- Adding queries and resolutions to the StatCounter Knowledge Base
What knowledge/skills/abilities are required?
- Friendly, patient & sincere
- Fluent in English. Foreign languages are a bonus.
- Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
- Comfortable with basic HTML and simple website updates via FTP
- An excellent communicator (email, im, phone, support system, forum)
- Willing to ask questions and open to learning
- Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
- Available on Yahoo Messenger during working hours
- Able to work during office hours in CST (that’s GMT -5 hours)
Other Information
As a part of the StatCounter Team, you will represent StatCounter to the outside world so it is vitally important that you share our beliefs when it comes to our members and how we look after them. Our focus is on delivering the best possible service and value for money to our members. We are committed to getting work done quickly and efficiently and we need your ideas to help us grow. We love to change and adapt to improve the service we offer.
Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc.
How do I apply?
If you would be interested in joining our team by becoming a customer support rep for StatCounter, please send your résumé to jobs-statcounter-com with the @ and . appropriately placed! Don’t forget to include your StatCounter username and salary expectation.
IMPORTANT! You must include the following in the subject line of your email “Customer Rep” - otherwise your email won’t get to us.
Any questions? Please post them below!
April 16th, 2008 at 2:31 pm
[...] unknown wrote an interesting post today onHere’s a quick excerptNote that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc. … [...]
April 16th, 2008 at 6:20 pm
I would like to apply for the job if it is still open. You can see my resume at http://www.beyond.com/ROBERTBRIGANTI-RES
April 16th, 2008 at 6:55 pm
That sounds like an awesome job. I know I love statcounter!
April 16th, 2008 at 7:36 pm
This looks like a great opportunity to work for statcounter……I’m sure you will get many quality resumes. Good luck with your quest !
April 16th, 2008 at 9:29 pm
I have sent an email to StatCounter with my information. I’ll keep my fingers crossed. It seems that it would truly be a excellent job for my current position in life. Thanks for reading and wish me luck.
April 16th, 2008 at 9:36 pm
Is this local only? If so, where?
Is this position a ‘work at home’ position? If so id be very interested if out pays my current desk job!
StatCounter Team Response:
Hi Victor,
Quoting from the post above: “Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone.”
Hope this clears things up!
April 16th, 2008 at 9:49 pm
Cool opportunity. Resume sent. Fingers crossed.
April 16th, 2008 at 10:57 pm
We are members of StatCounter and run several on-line business. We are fully capable of handling your customer service needs. Thank you, Joe
April 16th, 2008 at 11:04 pm
I just applied! Take a look at my site StatCounter team. I am the webmaster of the website and am very fluent in HTML!
Thanks!
April 17th, 2008 at 6:58 am
I have experience if HTML and PHP (see my site) and would like to apply for the part time positions if still open.
April 17th, 2008 at 9:17 am
Great opportunity, sadly i wouldn’t have enough time to do the job
April 17th, 2008 at 9:42 am
May someone in Argentina apply for this position if fit to requirements? We´re gmt -3. Thanks in advance.
StatCounter Team Response
Hi!
We need someone to work office hours in CST - if you’re happy to work CST hours in Argentina then sure thing! Please apply!
April 17th, 2008 at 12:25 pm
Am interested in the job.Thanks.
April 17th, 2008 at 12:43 pm
This is a dream job for me. As newbie blogger I’ve used Stat Counter in all my sites, and I’ve never looked for any other web stat app. Stat Counter rocks, thank you, guys. I’ll be sending my CV immediately.
April 17th, 2008 at 2:47 pm
Sounds like an excellent career move for someone who is interested. I know I currently fulfill a job which requires me to work from home, with immediate contact with the company through Skype.
Working from home can seem like an ideal situation, but remember, it’s a real-world job all the same… These are not vacation jobs.
April 17th, 2008 at 6:04 pm
I am really interested in this position on a part time basis! Thanks!
April 17th, 2008 at 6:07 pm
Should like a great job. I currently work from home now, and do not have the extra time. But would highly advise those who have wanted to work from home that it takes a lot of organzation and self displain.
April 17th, 2008 at 6:25 pm
What a unique opportunity to work for a cutting edge company from the comfort of your own home. 40 hours a week with none of the usual travel costs you can afford to take a little less salary as you score on the savings you make working from home.
You will need an area in your home you can work - ideally a small spare room.
April 17th, 2008 at 6:58 pm
Is it just an opportunity for US citizens?
StatCounter Team Response:
No Luigi - this opportunity is open to people worldwide regardless of their citizenship.
April 17th, 2008 at 8:59 pm
Are you considering seniors? Capable ones of course.
StatCounter Team Response:
Absolutely Sandra!
The team is made up of a mixed bunch of people already. Once you fit the criteria above, it doesn’t matter if you’re 22 or 92!
April 17th, 2008 at 9:05 pm
like luiggi said, i want to know also if this is only applicable to US citizens, thanks for your reply!
StatCounter Team Response:
Applications are open to anyone and everyone around the world!
April 17th, 2008 at 9:36 pm
Cool opportunity. Resume sent.
April 17th, 2008 at 10:33 pm
Can I work from UK. thanks
StatCounter Team Response:
Once you can work office hours in CST (that’s GMT -5) we don’t mind where you’re based!
April 17th, 2008 at 10:54 pm
sounds great! are you an equal opportunities employer? i’m a blogging cat you see…but i have all the qualities you seek. i ain’t cheap though…there’s salmon to be paid for!
heehee
StatCounter Team Response:
Equal opportunities?
Absolutely! We are proud to have a diverse workforce with our team based in different locations around the globe and we look forward to growing it even more!
April 17th, 2008 at 11:45 pm
wow! this is great opportunity..thanks
April 18th, 2008 at 4:50 am
Well i was going to apply, but I see that there are more people interested in the job than I thought would be applying. Best of luck to all of you, and Stat Counter I love your website. I use it all the time and I think its a great site.
Thanks Ben
April 18th, 2008 at 5:44 am
How soon are we likely to be told the status of the positions? The link has been removed from your website. Is that a sign? I have sent my application and I am also just as anxious. Thanks.
StatCounter Team Response:
Hi Femi,
We have received over 100 résumés so far but we are still open to new applications. (Your application has been received - thanks!)
We will start going through the applicants today and may contact some people requesting more information.
Please note that we will also have to take people on for a “trial period” - so that we can find out if the position suits them and if they are a good match for StatCounter. This means that it may be a number of weeks before the positions are permanently filled.
Thanks & good luck!
April 18th, 2008 at 5:48 am
iam interested for it…thanks to success.
April 18th, 2008 at 7:11 am
Hi,
This job sounds great for me. I am in canada, but would like to apply if possible. What would the hours be, and if possible the approximate wage offer?
You have my email address for any info you can provide. Thanks
StatCounter Team Response:
Hi John,
“We want to hire one full-time (approx 40 hours per week) or two part-time representatives.” That would be two people doing 20 hours each.
You must be “able to work during office hours in CST (that’s GMT -5 hours)”
“Salary is negotiable depending on hours worked, experience etc.”
April 18th, 2008 at 11:14 am
Hi,
I`am interrestet for this job, if possible 20 hours per week. It will be great. Thanks for your answer in advance. You have my email adress. Thanks again and best regards. emily
April 18th, 2008 at 11:35 am
I would also like to apply for this position.
I currently run a web design business and install statcounter on all of my clients websites.
I am proficient in HTML, XHTML, PHP etc…
Thank you for the opportunity.
April 18th, 2008 at 2:28 pm
me again…the blogging cat…is there a contract length? holiday, benefits etc? and do you employ the individual under the law of the country they reside in or the one you are based in? definitely interested in part-time work, hey i have BIG vet bills to pay cos of my condition!
i may be a cat but these things are good to know!
Cheers!
StatCounter Team Response:
Hi Storm,
Following a trial period, the contract will be permanent and can be terminated by either party by the furnishing of, typically, 1 month’s notice.
Employment laws in Republic of Ireland apply. Assuming the employee is outside of Ireland and provided appropriate documentation is put in place, no Irish tax will be deducted from the income earned. The employee must account for the appropriate tax in their home country.
Contract will include a minimum of 20 days paid holidays per annum.
April 18th, 2008 at 3:21 pm
All I can say is that Statcounter has been excellent since the first day I used it.
April 18th, 2008 at 3:33 pm
I’m available and qualified for this job. I can do 8hrs/day, 5 days a week. Been doing internet marketing for more than 3 yrs. for a private company.
April 18th, 2008 at 4:04 pm
Hi! My name is Eduardo Castro, I am Manager of YOU of a great Company in Brazil, and would like to be part of the team for support and tecnico support. I speak English and Portuguese . I have interest therefore I am “heav user” of InterNet and have knowledge greats in InterNet and SGDB, work the 17 years in YOU. I wait a return.
Eduardo Castro
April 18th, 2008 at 10:44 pm
Hi! this is a great opportunity…
I have a little concern about telephone expenditures I am wondering which wll be the aproximate ratio of telephone / e-mail usage ? for:
+ Handling and solving StatCounter user requests
+ Working with StatCounter team members
+ Other corporate StatCounter requirements
Lets say, 20% phone calls and 80% email messages is a good ratio ?
or communications will be managed almost 100% by phone ?
This question is because of the expense in phone calls can drastically reduce the income of the new customer support member
Regards
Ben Boone
StatCounter Team Response:
Hi Ben,
Most support is via email; phone support is generally for members who call us rather than vice versa.
We would, of course, come to some arrangement on call costs if necessary.
Thanks!
April 18th, 2008 at 11:09 pm
Wow! This is THE job of my life… well, if I just manage to get it, of course
Great StatCounter team, I really hope to be part of the crew and thus sent my application for the job a minute ago… crossing my fingers (both hands’ and feet’ ones)
April 18th, 2008 at 11:12 pm
This is an interesting job you have advertised.. Hope you find that perfect match
April 19th, 2008 at 7:33 am
This is a great opportunity that would help keep busy after work, being that here in Uganda I would be out of office and at home according to CST. Sending you my CV right away.
April 19th, 2008 at 11:11 am
Really a great opportunity as I read the the job profile is also very interesting but I don’t think they are looking any candidate who can provide support from net. They need a person who is physically appeared in their office and provide support.
I missed the chance ! otherwise my PR and Communication Skills are very good and I like to talk with people alot
StatCounter Team Response:
Hi Nancy,
To clear things up here is a quote from our blog “Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone.”
April 19th, 2008 at 12:19 pm
@Nancy
They talk about having a high speed connection and possibly fixed IP, Nancy, so they MUST be meaning it’s a kind of working from home….
April 19th, 2008 at 12:58 pm
Hello Team, hello everyone (and good luck)
Only 1 day left. I emailed you some questions but I reckon that this announce keeps you really busy so I come here to pop it up again hoping for at least one of the answers.
) for this position. Is this offer for American citizen only?
I see that John, a fellow up here also asked you if the fact of being Canadian was a problem (for applying legally to that job I mean! the rest is left to anyone’s own appreciation
Thanks in advance
StatCounter Team Response:
Hi Majus,
This opportunity is open to people worldwide regardless of their citizenship - while anyone from the US is more than welcome to apply, the position is NOT for US citizens only.
April 19th, 2008 at 1:03 pm
Well, so far I see numerous candidates that probably will not be contacted as well as several who should. The best of luck to everyone who applies, and to StatCounter in their quest for the perfect candidate.
April 19th, 2008 at 2:29 pm
Hey, it seems you’re located in Ireland, I could even relocate to work from your HQ if that sounds better (and you eventually offer some relocation facilities).
I sent my application for the job yesterday but hadn’t noticed you’re an Irish company, so I mentioned the US in my cover letter. Well, it seems the time for this search’s almost over, so good luck to everybody and let’s cross our fingers!
Bonaventura ‘Jack Ventura’ Di Bello
ITALY
April 19th, 2008 at 5:26 pm
This sounds like a very nice opportunity. If anyone from StatCounter would like to contact me regarding my proficiencies, skills, abilites, talents, etc., please feel free to e-mail me at the address I supplied via this forum. I will gladly provide a phone number upon request. Thank you.
April 19th, 2008 at 6:01 pm
Hello,
I have used Stat Counter for years even though I have tried other popular products. I have kept coming back to Statcounter.com. I’ve never had an issue with downtime with your server or software.
I like the ease of installation (I just use a global edit) and the wide range of information that Statcounter provides.
I have a background in Information Systems training in the medical industry so I’m very service oriented and methodical with my students.
I enjoy the “people” contact and am not afraid of the customers who know nothing about what they are doing (nor their computer). I’m not afraid to start with, “Ok, let’s check to see if your computer is plugged in”.
My background encompasses hardware and software troubleshooting.
I am a website developer specializing in search engine optimization.
I own over 200 domains and host approximately 50 of them. I use Statcounter on all of them that require stats.
HIRE ME! I love this stuff. I’ll come visit Ireland as long as they don’t beat up the Scottish people. I’m almost 100% Scotting from both sides of my family.
Thank you very much,
Tami Robertson
April 19th, 2008 at 7:00 pm
Tami Robertson mentioned she was applying for your customer service position. I’m an independent Web developer and have worked with her on a number of projects over the last six years. I can honestly say I’ve never met anyone who takes their work more seriously, works harder or is more dedicated to client satisfaction. On top of that, she’s a long time StatCounter user and is very conversant with its ends and outs. As you will see when you interview her, she is a great people person with an engaging telephone personality. I think her strong technical capabilities coupled with her people skills will make an unmatched combination for your position. I recommend her highly. Please feel free to reach me if you would like more information.
Patrick Riley, proprietor
Digital Personalities
April 19th, 2008 at 10:40 pm
I sent my resume off. I look forward to possibly hearing from you. I love Statcounter and how it works. I really want to work for you guys.I enjoy working with end users and helping them find solutions.
I want you to know that you have a great product out there!
Best,
Gary
April 20th, 2008 at 1:29 am
This is a great opportunity. i was loking for a job that i will manage websites and servers online. that does not require you to go to the office an be present whole day without doing something.
can i still send my resume? i think it’s not yet late. hope so…
April 20th, 2008 at 2:07 am
I think it would be very hard to get in, they are just looking for one person
April 20th, 2008 at 3:31 am
Hi,
i am rishi from New Delhi, India. i have a friend and her name is Jyoti. shes looking for a work from home opportunity while currently working with a software MNC here as an instructional designer…but the only problem is that shes partially blind and she takes the support of the JAWS software to interact and work on the system…
is it possible somehow that she can work for you?!!!!!!
if yes..please do respond and even if not possible…can you gimme some ideas on how she can do something?!!!
it would be highly appreciable..
thanks
rishi
StatCounter Team Response:
Hi Rishi,
We are open to all applicants. As there is no travel/commuting required with the job it will probably be of interest to people who may not be as mobile as others.
Good luck to you and Jyoti with the job search!
April 20th, 2008 at 3:41 am
Hi,
I am Ashraf from India (Ranchi). I want to take this opportunity as i am user of statcounter (my ID ashrafalm) since one year and almost i know all facts. I am student of Computer Applications and have completed my Bachelors from IGNOU. I have my personal website forum http://www.se-live.com , i know web technologies as statcounter’s requirements.
I want to do PART TIME job.
Let me know if any other information you wanted.
Awaiting your positive response.
Regards,
Ashraf
(ashrafalm@gmail.com)
April 20th, 2008 at 3:54 am
Hello,
Not applied with resume yet, but interested.
I speak English, Dutch, German and a little Chinese.
My situation is very flexible, I live as an expat in Taiwan and have time to do this.
Numerous websites, HTML is no problem. All my sites use statcounter, should not be a problem.
Good luck finding a suitable representative.
April 20th, 2008 at 5:34 am
I am very interested and qualified for this position. Please kindly consider me very seriously. I am one person that loves to learn and work and provide online customer support. I am also bilingual, speaking fluent Spanish-English. I’ve had over 7 years of providing great quality customer service work.
April 20th, 2008 at 8:15 am
Hiii Guys
Does the position still open?
StatCounter Team Response:
Applications open until midnight (GMT) Sunday 20 April.
Good luck!
April 20th, 2008 at 9:25 am
It would be an honor to apply for the part time job. Please contact me if anything is still available. Thank you for your time.
April 20th, 2008 at 2:51 pm
Is their a minimum age? I’m currently 16 years old…
StatCounter Team Response:
16 is the minimum age that we would consider for a full time position so you are more than welcome to apply.
April 20th, 2008 at 3:28 pm
Hi.
I just wanted to say this sounds like a great job! I would also like to provide a bit of advice to some of the folks who have posted here…You are trying to communicate to a future employer what a good, responsible, employee and asset to their business you would be. You would like them to consider you for employment. Please, learn to spell & use proper grammar, capitalize appropriately, and use proper punctuation! It is almost painful to read some of the posts here. You are trying to convince StatCounter that they should hire you to represent them globally, in a customer service position which requires a large amount of communication with their clients, both verbally, via phone, and in written word, via email. I wouldn’t hire someone for a position like that when their communications to me - the person/s they should be trying to impress with their awesome skills - are misspelled, not punctuated, and lack capitalization in the proper places. I’m just saying…
April 20th, 2008 at 5:55 pm
That souds nice! The perfect job for me:-}
April 20th, 2008 at 6:34 pm
This is a great opportunity, but at moment i dont have time:(
April 20th, 2008 at 7:43 pm
This looks like the ideal job for a stay at home mom like me, but I would have to probably put my twins in childcare if this is a full time job. Right now, all I can do is work part time in the evenings after my twins, who are two, are down for the night.
If I am allowed to work these, that would be a blessing.
April 20th, 2008 at 7:57 pm
i will do for you free ,
if its completely online
April 20th, 2008 at 8:28 pm
Even i too applied for this Job..Probably qualified candidate will select by Statcounter Team…Hope i will be selected as your customer support.
If not all Statcounter members are surly will interested who is recruited for this Lucky Job by your team members…Hope Statcounter Team Update the status here.
April 20th, 2008 at 9:11 pm
I am interested in the customer service position. How do I further explore the employment opportunity?
April 20th, 2008 at 10:03 pm
Email sent, thanks for the opportunity to apply
April 20th, 2008 at 10:41 pm
This would be great for a work at home mom!
April 21st, 2008 at 4:44 am
Hi,
I wonder if you could provide some more information on the potential part-time opportunity. I’m assuming your preference is for full-time if you can find a suitable candidate. Is that correct?
I work full time, shift work as a firefighter. That means two day shifts (10 hours each), two night shifts (14 hours each) followed by four days off. This leads to a varied schedule of availability 6 daytimes out of every 8 that advances 1 day each time (8 day blocks in a 7 day week). Hope that makes sense. Would this be acceptable as a part time availability or do you require set hours on set days without variation?
April 21st, 2008 at 4:46 am
whoops! nevermind, I appear to have missed your deadline by 4 hours already
April 21st, 2008 at 5:35 am
Please respond,
Home full time. Good sales rep. can sell an icemaker to an eskimo!
Many regards
Donna L.
April 21st, 2008 at 7:20 am
It looks like I missed the deadline. Any chance for an extension? I would love to work from home for StatCounter! I’m available for any block of hours. Over night if need be.
I have experience with html, ftp and more! I’m great on the phone as well as having a flair for IM banter. I’m extremely friendly and easy to get along with. If Donna can sell an ice maker to an Eskimo then I can sell a space heater to an Australian Aboriginal (no offense Donna and nothing personal…just playing the competition game). I realize the job is more about service than it is about sales, but great service is all part of the sales endeavor.
English is my native language, but I also speak danish.
All the best,
Jonathan
April 21st, 2008 at 7:58 am
If the reps are half as good as the amazing StatCounter,
they will make a great team. together!
One minor flaw, even on the UNIQUE setting, it is still showing repeat visitors; that uses up the log quota