Hi folks,
We’re hiring!
Applications were open until midnight GMT on Sunday 20 April – APPLICATIONS ARE NOW CLOSED – thank you to all who applied. Applicants will initially be hired for a trial period. Positions are not expected to be permanently filled for a number of weeks. We will update you as things proceed.
We are looking to expand our customer support team.
We want to hire one full-time (approx 40 hours per week) or two part-time representatives.
What does the role involve?
- Answering support tickets and dealing with member queries via email, phone and our support system
- Referring the more difficult or complex queries to the appropriate area
- Helping members to install StatCounter code
- Proactively suggesting ways to improve StatCounter and the service we provide
- Actively monitoring warning systems and immediately reporting any issues
- Upgrading and downgrading accounts
- Adding queries and resolutions to the StatCounter Knowledge Base
What knowledge/skills/abilities are required?
- Friendly, patient & sincere
- Fluent in English. Foreign languages are a bonus.
- Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
- Comfortable with basic HTML and simple website updates via FTP
- An excellent communicator (email, im, phone, support system, forum)
- Willing to ask questions and open to learning
- Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
- Available on Yahoo Messenger during working hours
- Able to work during office hours in CST (that’s GMT -5 hours)
Other Information
As a part of the StatCounter Team, you will represent StatCounter to the outside world so it is vitally important that you share our beliefs when it comes to our members and how we look after them. Our focus is on delivering the best possible service and value for money to our members. We are committed to getting work done quickly and efficiently and we need your ideas to help us grow. We love to change and adapt to improve the service we offer.
Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc.
How do I apply?
If you would be interested in joining our team by becoming a customer support rep for StatCounter, please send your résumé to jobs-statcounter-com with the @ and . appropriately placed! Don’t forget to include your StatCounter username and salary expectation.
IMPORTANT! You must include the following in the subject line of your email “Customer Rep” – otherwise your email won’t get to us.
Any questions? Please post them below!
Really a great opportunity as I read the the job profile is also very interesting but I don’t think they are looking any candidate who can provide support from net. They need a person who is physically appeared in their office and provide support.
I missed the chance ! otherwise my PR and Communication Skills are very good and I like to talk with people alot 🙂
StatCounter Team Response:
Hi Nancy,
To clear things up here is a quote from our blog “Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone.”
This is a great opportunity that would help keep busy after work, being that here in Uganda I would be out of office and at home according to CST. Sending you my CV right away.
This is an interesting job you have advertised.. Hope you find that perfect match 😀
Wow! This is THE job of my life… well, if I just manage to get it, of course 🙂
Great StatCounter team, I really hope to be part of the crew and thus sent my application for the job a minute ago… crossing my fingers (both hands’ and feet’ ones)
Hi! this is a great opportunity…
I have a little concern about telephone expenditures I am wondering which wll be the aproximate ratio of telephone / e-mail usage ? for:
+ Handling and solving StatCounter user requests
+ Working with StatCounter team members
+ Other corporate StatCounter requirements
Lets say, 20% phone calls and 80% email messages is a good ratio ?
or communications will be managed almost 100% by phone ?
This question is because of the expense in phone calls can drastically reduce the income of the new customer support member
Regards
Ben Boone
StatCounter Team Response:
Hi Ben,
Most support is via email; phone support is generally for members who call us rather than vice versa.
We would, of course, come to some arrangement on call costs if necessary.
Thanks!
Hi! My name is Eduardo Castro, I am Manager of YOU of a great Company in Brazil, and would like to be part of the team for support and tecnico support. I speak English and Portuguese . I have interest therefore I am “heav user” of InterNet and have knowledge greats in InterNet and SGDB, work the 17 years in YOU. I wait a return.
Eduardo Castro
I’m available and qualified for this job. I can do 8hrs/day, 5 days a week. Been doing internet marketing for more than 3 yrs. for a private company.
All I can say is that Statcounter has been excellent since the first day I used it.
me again…the blogging cat…is there a contract length? holiday, benefits etc? and do you employ the individual under the law of the country they reside in or the one you are based in? definitely interested in part-time work, hey i have BIG vet bills to pay cos of my condition!
i may be a cat but these things are good to know!
Cheers!
🙂
StatCounter Team Response:
Hi Storm,
Following a trial period, the contract will be permanent and can be terminated by either party by the furnishing of, typically, 1 month’s notice.
Employment laws in Republic of Ireland apply. Assuming the employee is outside of Ireland and provided appropriate documentation is put in place, no Irish tax will be deducted from the income earned. The employee must account for the appropriate tax in their home country.
Contract will include a minimum of 20 days paid holidays per annum.
I would also like to apply for this position.
I currently run a web design business and install statcounter on all of my clients websites.
I am proficient in HTML, XHTML, PHP etc…
Thank you for the opportunity.
Hi,
I`am interrestet for this job, if possible 20 hours per week. It will be great. Thanks for your answer in advance. You have my email adress. Thanks again and best regards. emily
Hi,
This job sounds great for me. I am in canada, but would like to apply if possible. What would the hours be, and if possible the approximate wage offer?
You have my email address for any info you can provide. Thanks 🙂
StatCounter Team Response:
Hi John,
“We want to hire one full-time (approx 40 hours per week) or two part-time representatives.” That would be two people doing 20 hours each.
You must be “able to work during office hours in CST (that’s GMT -5 hours)”
“Salary is negotiable depending on hours worked, experience etc.”
iam interested for it…thanks to success.
How soon are we likely to be told the status of the positions? The link has been removed from your website. Is that a sign? I have sent my application and I am also just as anxious. Thanks.
StatCounter Team Response:
Hi Femi,
We have received over 100 résumés so far but we are still open to new applications. (Your application has been received – thanks!)
We will start going through the applicants today and may contact some people requesting more information.
Please note that we will also have to take people on for a “trial period” – so that we can find out if the position suits them and if they are a good match for StatCounter. This means that it may be a number of weeks before the positions are permanently filled.
Thanks & good luck!
Well i was going to apply, but I see that there are more people interested in the job than I thought would be applying. Best of luck to all of you, and Stat Counter I love your website. I use it all the time and I think its a great site.
Thanks Ben
wow! this is great opportunity..thanks
sounds great! are you an equal opportunities employer? i’m a blogging cat you see…but i have all the qualities you seek. i ain’t cheap though…there’s salmon to be paid for!
heehee
😉
StatCounter Team Response:
Equal opportunities?
Absolutely! We are proud to have a diverse workforce with our team based in different locations around the globe and we look forward to growing it even more!
Can I work from UK. thanks
StatCounter Team Response:
Once you can work office hours in CST (that’s GMT -5) we don’t mind where you’re based!
Cool opportunity. Resume sent.
like luiggi said, i want to know also if this is only applicable to US citizens, thanks for your reply!
StatCounter Team Response:
Applications are open to anyone and everyone around the world!