Outage Due to Explosion at The Planet Data Center

Hi all,

We will be updating the blog with full information concerning the recent outage as soon as possible.

In the meantime, updates are available in our forum.

Thanks to all our members for your patience, concern and understanding at this difficult time.

24 comments on “Outage Due to Explosion at The Planet Data Center

  1. Sorry to hear about the outage, and the reason! I was away over the weekend, without a connection, so I missed it all.

    This might be a silly suggestion, but for those whose visit stats are important for commercial and other reasons, would it be possible to fill in the missing day with, say, an average of the previous week? My own category is ‘other’ rather than ‘commercial’, so maybe not so important for the likes of me. Could be important for others though.

    Just a thought.


  2. I can’t find any contact info so I am writing this here. Since my accounts have gone back online, I can no longer view my data in Firefox. Did you do a site downgrade?

    StatCounter Team Response:

    Hi Angela,

    Sorry to hear that you had continued difficulty. Everything should be working fine now. If not, please submit a ticket to us by logging into your StatCounter account and clicking the “support” link in the top menu bar. We will then be able to investigate further for you.


  3. I too have issues through ForeFox. But really sorry for the problems with PayPal and Planet… just a c**p week for you then. I’ve had a few like that, so frustrating and time consuming…. computers hey? they’ll never catch on you know!

  4. I am sorry to read about the problems you have been having. But more important I hope the team are all safe and well.

  5. Yes this had me down for 3 days. I own a game server company with a bunch of servers located there. What a mess it has been. I also have a few friends in the directory business whom have servers there as well. All you can really do is be patient and grateful you make back ups…lol thank god for that. Turns out we were unaffected other than a shut down for that location. Thank god we didn’t loose any boxes….God to see you back. I rarely post but had to on this one….. Cheers


  6. A world of difference ….

    Every other bulletin from Planet bleated on about them “working through the night”. I know you guys worked through the night also, but how many times do you mention it in your announcements? None.

    You did a fantastic job …. now go get some sleep. 😉

  7. I was affected as well. I thought the whole statcounter was down but it seems that only part of it and the DNS servers were. I should have accessed it by IP I guess.

    Anyways, glad you guys are back up!

  8. I use Firefox and stats working fine for me. but hopefully this sort of event will not happen in the future.

    Just keep regular backups and home users the best way to keep backups is:

    1} Get yourself either an external or an internal hard drive with atleast 200GB of storage space.

    2} If internal then unless it can’t be helped then install it as a slave (2nd) drive. If external then just plug into USB.

    3} Then either back up to it or save to it initially.

    4} Then if your computer F**ks up then unplug external drive or unplug power plug only from internal drive.

    5} Then reinstall XP/Vista/Linux/OX 10+.

    6} Then reconnect the external hard drive or shut-down computer and reconnect power to internal drive, then start computer.

    7} Then it should be installed and work saved on it will be available for use.

    8} Also if external drive then can also be used with a laptop or a different computer.

    9} Also if using Firefox/Thunderbird/Seamonkey then configure it on all computers to save profiles and cookies onto the external hard drive then when moved between computers of the same type eg: Windows/Linux/Mac then Firefox/Thunderbird/Seamonkey will load as it did when you unplugged drive from last computer and if Thunderbird/Seamonkey then all downloaded emails will appear aswell as any RSS downloads.


  9. a back up is a back up, without back up you are dead as we have seen.
    back up costs investments ,no investment no future
    investments means less profit.less profit means you got to work..
    So get yr ass up to work.

  10. Glad to see you back. However it is true and i completely agree that accidents do happen, outwith people’s control. Just like natural disasters

  11. i think the service you offer is excellant. i will upgrade my account this month. I am very sorry the here about the incident. i hope this will not effect us too much.

  12. Ya it was Paypal first now This Outage.
    Good service providers always gets in problem ? why ?
    Hope everything will be fine and all the statcounter users will co-operate you.

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