Could it be you?!

Hi folks,

We’re hiring!

Applications were open until midnight GMT on Sunday 20 April – APPLICATIONS ARE NOW CLOSED – thank you to all who applied. Applicants will initially be hired for a trial period. Positions are not expected to be permanently filled for a number of weeks. We will update you as things proceed.

We are looking to expand our customer support team.

We want to hire one full-time (approx 40 hours per week) or two part-time representatives.

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What does the role involve?

  • Answering support tickets and dealing with member queries via email, phone and our support system
  • Referring the more difficult or complex queries to the appropriate area
  • Helping members to install StatCounter code
  • Proactively suggesting ways to improve StatCounter and the service we provide
  • Actively monitoring warning systems and immediately reporting any issues
  • Upgrading and downgrading accounts
  • Adding queries and resolutions to the StatCounter Knowledge Base

What knowledge/skills/abilities are required?

  • Friendly, patient & sincere
  • Fluent in English. Foreign languages are a bonus.
  • Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
  • Comfortable with basic HTML and simple website updates via FTP
  • An excellent communicator (email, im, phone, support system, forum)
  • Willing to ask questions and open to learning
  • Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
  • Available on Yahoo Messenger during working hours
  • Able to work during office hours in CST (that’s GMT -5 hours)

Other Information

As a part of the StatCounter Team, you will represent StatCounter to the outside world so it is vitally important that you share our beliefs when it comes to our members and how we look after them. Our focus is on delivering the best possible service and value for money to our members. We are committed to getting work done quickly and efficiently and we need your ideas to help us grow. We love to change and adapt to improve the service we offer.

Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc.

How do I apply?

If you would be interested in joining our team by becoming a customer support rep for StatCounter, please send your résumé to jobs-statcounter-com with the @ and . appropriately placed! Don’t forget to include your StatCounter username and salary expectation.

IMPORTANT! You must include the following in the subject line of your email “Customer Rep” – otherwise your email won’t get to us.

Any questions? Please post them below!

71 Comments

  1. Hi.
    I just wanted to say this sounds like a great job! I would also like to provide a bit of advice to some of the folks who have posted here…You are trying to communicate to a future employer what a good, responsible, employee and asset to their business you would be. You would like them to consider you for employment. Please, learn to spell & use proper grammar, capitalize appropriately, and use proper punctuation! It is almost painful to read some of the posts here. You are trying to convince StatCounter that they should hire you to represent them globally, in a customer service position which requires a large amount of communication with their clients, both verbally, via phone, and in written word, via email. I wouldn’t hire someone for a position like that when their communications to me – the person/s they should be trying to impress with their awesome skills – are misspelled, not punctuated, and lack capitalization in the proper places. I’m just saying…

  2. Is their a minimum age? I’m currently 16 years old…

    StatCounter Team Response:

    16 is the minimum age that we would consider for a full time position so you are more than welcome to apply.

  3. It would be an honor to apply for the part time job. Please contact me if anything is still available. Thank you for your time.

  4. Hiii Guys

    Does the position still open?

    StatCounter Team Response:

    Applications open until midnight (GMT) Sunday 20 April.

    Good luck!

  5. I am very interested and qualified for this position. Please kindly consider me very seriously. I am one person that loves to learn and work and provide online customer support. I am also bilingual, speaking fluent Spanish-English. I’ve had over 7 years of providing great quality customer service work.

  6. Hello,

    Not applied with resume yet, but interested.

    I speak English, Dutch, German and a little Chinese.
    My situation is very flexible, I live as an expat in Taiwan and have time to do this.

    Numerous websites, HTML is no problem. All my sites use statcounter, should not be a problem.

    Good luck finding a suitable representative.

  7. Hi,
    I am Ashraf from India (Ranchi). I want to take this opportunity as i am user of statcounter (my ID ashrafalm) since one year and almost i know all facts. I am student of Computer Applications and have completed my Bachelors from IGNOU. I have my personal website forum http://www.se-live.com , i know web technologies as statcounter’s requirements.
    I want to do PART TIME job.
    Let me know if any other information you wanted.
    Awaiting your positive response.
    Regards,
    Ashraf
    (ashrafalm@gmail.com)

  8. Hi,

    i am rishi from New Delhi, India. i have a friend and her name is Jyoti. shes looking for a work from home opportunity while currently working with a software MNC here as an instructional designer…but the only problem is that shes partially blind and she takes the support of the JAWS software to interact and work on the system…

    is it possible somehow that she can work for you?!!!!!!

    if yes..please do respond and even if not possible…can you gimme some ideas on how she can do something?!!!

    it would be highly appreciable..

    thanks
    rishi

    StatCounter Team Response:

    Hi Rishi,

    We are open to all applicants. As there is no travel/commuting required with the job it will probably be of interest to people who may not be as mobile as others.

    Good luck to you and Jyoti with the job search!

  9. This is a great opportunity. i was loking for a job that i will manage websites and servers online. that does not require you to go to the office an be present whole day without doing something.

    can i still send my resume? i think it’s not yet late. hope so…

  10. I sent my resume off. I look forward to possibly hearing from you. I love Statcounter and how it works. I really want to work for you guys.I enjoy working with end users and helping them find solutions.
    I want you to know that you have a great product out there!

    Best,

    Gary

  11. Tami Robertson mentioned she was applying for your customer service position. I’m an independent Web developer and have worked with her on a number of projects over the last six years. I can honestly say I’ve never met anyone who takes their work more seriously, works harder or is more dedicated to client satisfaction. On top of that, she’s a long time StatCounter user and is very conversant with its ends and outs. As you will see when you interview her, she is a great people person with an engaging telephone personality. I think her strong technical capabilities coupled with her people skills will make an unmatched combination for your position. I recommend her highly. Please feel free to reach me if you would like more information.
    Patrick Riley, proprietor
    Digital Personalities

  12. Hello,

    I have used Stat Counter for years even though I have tried other popular products. I have kept coming back to Statcounter.com. I’ve never had an issue with downtime with your server or software.

    I like the ease of installation (I just use a global edit) and the wide range of information that Statcounter provides.

    I have a background in Information Systems training in the medical industry so I’m very service oriented and methodical with my students.
    I enjoy the “people” contact and am not afraid of the customers who know nothing about what they are doing (nor their computer). I’m not afraid to start with, “Ok, let’s check to see if your computer is plugged in”.

    My background encompasses hardware and software troubleshooting.

    I am a website developer specializing in search engine optimization.
    I own over 200 domains and host approximately 50 of them. I use Statcounter on all of them that require stats.

    HIRE ME! I love this stuff. I’ll come visit Ireland as long as they don’t beat up the Scottish people. I’m almost 100% Scotting from both sides of my family.

    Thank you very much,

    Tami Robertson

  13. This sounds like a very nice opportunity. If anyone from StatCounter would like to contact me regarding my proficiencies, skills, abilites, talents, etc., please feel free to e-mail me at the address I supplied via this forum. I will gladly provide a phone number upon request. Thank you.

  14. Hey, it seems you’re located in Ireland, I could even relocate to work from your HQ if that sounds better (and you eventually offer some relocation facilities).
    I sent my application for the job yesterday but hadn’t noticed you’re an Irish company, so I mentioned the US in my cover letter. Well, it seems the time for this search’s almost over, so good luck to everybody and let’s cross our fingers! 🙂

    Bonaventura ‘Jack Ventura’ Di Bello
    ITALY

  15. Well, so far I see numerous candidates that probably will not be contacted as well as several who should. The best of luck to everyone who applies, and to StatCounter in their quest for the perfect candidate.

  16. Hello Team, hello everyone (and good luck)

    Only 1 day left. I emailed you some questions but I reckon that this announce keeps you really busy so I come here to pop it up again hoping for at least one of the answers.
    I see that John, a fellow up here also asked you if the fact of being Canadian was a problem (for applying legally to that job I mean! the rest is left to anyone’s own appreciation 🙂 ) for this position. Is this offer for American citizen only?

    Thanks in advance

    StatCounter Team Response:

    Hi Majus,

    This opportunity is open to people worldwide regardless of their citizenship – while anyone from the US is more than welcome to apply, the position is NOT for US citizens only.

  17. @Nancy
    They talk about having a high speed connection and possibly fixed IP, Nancy, so they MUST be meaning it’s a kind of working from home….

Comments are closed.

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