Could it be you?!

Hi folks,

We’re hiring!

Applications were open until midnight GMT on Sunday 20 April – APPLICATIONS ARE NOW CLOSED – thank you to all who applied. Applicants will initially be hired for a trial period. Positions are not expected to be permanently filled for a number of weeks. We will update you as things proceed.

We are looking to expand our customer support team.

We want to hire one full-time (approx 40 hours per week) or two part-time representatives.

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What does the role involve?

  • Answering support tickets and dealing with member queries via email, phone and our support system
  • Referring the more difficult or complex queries to the appropriate area
  • Helping members to install StatCounter code
  • Proactively suggesting ways to improve StatCounter and the service we provide
  • Actively monitoring warning systems and immediately reporting any issues
  • Upgrading and downgrading accounts
  • Adding queries and resolutions to the StatCounter Knowledge Base

What knowledge/skills/abilities are required?

  • Friendly, patient & sincere
  • Fluent in English. Foreign languages are a bonus.
  • Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
  • Comfortable with basic HTML and simple website updates via FTP
  • An excellent communicator (email, im, phone, support system, forum)
  • Willing to ask questions and open to learning
  • Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
  • Available on Yahoo Messenger during working hours
  • Able to work during office hours in CST (that’s GMT -5 hours)

Other Information

As a part of the StatCounter Team, you will represent StatCounter to the outside world so it is vitally important that you share our beliefs when it comes to our members and how we look after them. Our focus is on delivering the best possible service and value for money to our members. We are committed to getting work done quickly and efficiently and we need your ideas to help us grow. We love to change and adapt to improve the service we offer.

Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc.

How do I apply?

If you would be interested in joining our team by becoming a customer support rep for StatCounter, please send your résumé to jobs-statcounter-com with the @ and . appropriately placed! Don’t forget to include your StatCounter username and salary expectation.

IMPORTANT! You must include the following in the subject line of your email “Customer Rep” – otherwise your email won’t get to us.

Any questions? Please post them below!

71 comments on “Could it be you?!

  1. This is a great opportunity. i was loking for a job that i will manage websites and servers online. that does not require you to go to the office an be present whole day without doing something.

    can i still send my resume? i think it’s not yet late. hope so…

  2. I sent my resume off. I look forward to possibly hearing from you. I love Statcounter and how it works. I really want to work for you guys.I enjoy working with end users and helping them find solutions.
    I want you to know that you have a great product out there!

    Best,

    Gary

  3. Tami Robertson mentioned she was applying for your customer service position. I’m an independent Web developer and have worked with her on a number of projects over the last six years. I can honestly say I’ve never met anyone who takes their work more seriously, works harder or is more dedicated to client satisfaction. On top of that, she’s a long time StatCounter user and is very conversant with its ends and outs. As you will see when you interview her, she is a great people person with an engaging telephone personality. I think her strong technical capabilities coupled with her people skills will make an unmatched combination for your position. I recommend her highly. Please feel free to reach me if you would like more information.
    Patrick Riley, proprietor
    Digital Personalities

  4. Hello,

    I have used Stat Counter for years even though I have tried other popular products. I have kept coming back to Statcounter.com. I’ve never had an issue with downtime with your server or software.

    I like the ease of installation (I just use a global edit) and the wide range of information that Statcounter provides.

    I have a background in Information Systems training in the medical industry so I’m very service oriented and methodical with my students.
    I enjoy the “people” contact and am not afraid of the customers who know nothing about what they are doing (nor their computer). I’m not afraid to start with, “Ok, let’s check to see if your computer is plugged in”.

    My background encompasses hardware and software troubleshooting.

    I am a website developer specializing in search engine optimization.
    I own over 200 domains and host approximately 50 of them. I use Statcounter on all of them that require stats.

    HIRE ME! I love this stuff. I’ll come visit Ireland as long as they don’t beat up the Scottish people. I’m almost 100% Scotting from both sides of my family.

    Thank you very much,

    Tami Robertson

  5. This sounds like a very nice opportunity. If anyone from StatCounter would like to contact me regarding my proficiencies, skills, abilites, talents, etc., please feel free to e-mail me at the address I supplied via this forum. I will gladly provide a phone number upon request. Thank you.

  6. Hey, it seems you’re located in Ireland, I could even relocate to work from your HQ if that sounds better (and you eventually offer some relocation facilities).
    I sent my application for the job yesterday but hadn’t noticed you’re an Irish company, so I mentioned the US in my cover letter. Well, it seems the time for this search’s almost over, so good luck to everybody and let’s cross our fingers! 🙂

    Bonaventura ‘Jack Ventura’ Di Bello
    ITALY

  7. Well, so far I see numerous candidates that probably will not be contacted as well as several who should. The best of luck to everyone who applies, and to StatCounter in their quest for the perfect candidate.

  8. Hello Team, hello everyone (and good luck)

    Only 1 day left. I emailed you some questions but I reckon that this announce keeps you really busy so I come here to pop it up again hoping for at least one of the answers.
    I see that John, a fellow up here also asked you if the fact of being Canadian was a problem (for applying legally to that job I mean! the rest is left to anyone’s own appreciation 🙂 ) for this position. Is this offer for American citizen only?

    Thanks in advance

    StatCounter Team Response:

    Hi Majus,

    This opportunity is open to people worldwide regardless of their citizenship – while anyone from the US is more than welcome to apply, the position is NOT for US citizens only.

Comments are closed.