New Design LIVE!


Over the last 24 hours we have rolled out the newly redesigned StatCounter for everyone…

Sincere thanks to all our members who helped us beta test the new design over the last 9 months – your feedback, suggestions and comments have been invaluable.

We have tried very hard to maintain the broad structure of “old” StatCounter while incorporating lots of new options and features, along with general interface improvements. This means you should still be able to navigate StatCounter (pretty much) as you always have done, without the need to re-learn the system.

Things to check out….
Organize Projects
Switch between visits and pageloads on the Projects page
Improved Search Engine stats
Hourly Stats
Toggle between projects quickly when viewing your stats
Download a file of individual stats (e.g. keywords) by clicking the excel or CSV icons
Improved Screen Resolution stats
Inclusion of Search Ranking information (where available)
Date Range Selector and Compare Periods option
Improved Browser stats
Filter stats by country (or State or City or ISP)
URL Filter on Popular Pages

If there’s anything you can’t find or something you are puzzled about, leave a comment below OR discuss in the forum OR send us a message. We’ll do our best to reply as soon as we can.

We know, we know! That’s why we have made the new site slowly available and allowed an extended beta period of over 9 months. Change *can* be daunting initially… but please give the new design a chance! It’s full of frequently-requested new features and improvements which, judging by your feedback, most members are really excited about.

“If it ain’t broke, don’t fix it!”
We’ve heard this comment a few times but we certainly don’t subscribe to it! Should we ditch electricity and go back to candles? Should we abandon cars in favour of a horse and cart? Should we scrap mobile phones and go back to landlines instead? As difficult as it can be, progress involves change! We have worked terribly hard to ensure that StatCounter reamins familiar to you while incorporating the many new changes to minimise any discomfort in switching to our new design.

“Will I always be able to access “old” StatCounter?”
Short answer – no. It’s not practical for us to support two separate systems in the long term. The old version of StatCounter will ultimately be phased out completely. That’s why we strongly recommend that you start using the new version of StatCounter as soon as possible – if there are things you don’t like or have trouble with, then we can look at fixing them up before the final changeover.

“I don’t like it!”
Well – we’re very sorry to hear that! There may be a bug which needs fixing OR we may need to consider an alternative option to suit your tastes. Please consider submitting detailed feedback so we can investigate things for you.

“Don’t you care about what your members think?!”
Of course we do… that’s exactly why we embarked on this redesign! That’s also why the new design of StatCounter is very different to the first iteration we started testing. We listened, we learned, we responded. Unfortunately, no matter how hard we try we just can’t make everyone happy all the time. Instead we have to aim to make the vast majority of people as happy as possible – and judging by the feedback we’re receiving – we’re on our way to meeting that goal.


  1. I have been using statcounter for the past 5 years and it has been a great resource for me and my clients. The upgrade is very professional and I love the new detailed weekly report. One complaint about the weekly report is that some of the users didn’t get all of the detail and some did. Those that didn’t get a detailed charted email got a keyword chart saved as a png and my users can’t open that. I am hoping that everyone in my user list will get a detailed weekly report this week.

    Nice job Statcounter. I really love it. It is very easy to use and to understand.

  2. I’ve been using the beta version for so long I’d forgotten it was new! I’m a big fan, love the look and how easy it is to use. Keep up the good work!

  3. Good layout ,looks simple and classic, Excellent work done by statcounter all the best with the new design.

  4. The new design looks good, love it!

    I am also interested to know how I can digg deeper and track the conversions. Like I see a lot of clicks from “unknown IP’s”, is there is any way to know what actually they are?


  5. Gracias por todo. Muito obrigada
    Estoy muy contenta, es muy útil para saber qué interesa realmente a los lectores del blog y cuáles son las entradas más populares,
    En resúmen, muy buen servicio en mi caso,

  6. Yes, I HATE CHANGE but you guys make it bearable. Kudos and more kudos for LISTENING and RESPONDING to customer input. I have been a VERY SATISFIED user at Statcounter for at least 10 years now and each day when I get up to check stats, and (several times during the day too!) I say “thanks” for this great service. Your level or commitment and responsiveness is rare and impressive.

    I did not expect to like the changes, but hey, I not only like but LOVE some of them! The url filter on popular pages, the ability to filter traffic from each city, and the ability to check hourly stats — all great.

    Thanks again for years of fantastic service. I just wish I could afford to upgrade to top level for even more stats 😉

  7. Think I have probably already posted this, but Statcounter, you absolutely killed it!!!! New version is full of SO MANY improvements, installing the code is now SO EASY.
    Project grouping is excellent.

    I LOVE IT!!!!!

  8. The new one appears to be broken – I am trying to check my stats and this is the message:

    Database Error
    A link to the database server ‘a056’ could not be established.

  9. The new design is surprising, at first we don’t find anymore what we are looking for, but after a while, searching, we find those options again. It is OK.

  10. My blog is tiny and nobody reads it but if I ever make any money, the first thing I’ll do is sign up with you. Thanks loads, I work hard in my own business and sometimes the thanks mean more than the money. Us little guys need to stick together.
    So Thanks

  11. Hi – usually I don’t have to log in everyday, I stay logged in. But today it’s asking me to log in and I don’t remember my password. And apparently the email address I used years ago when I signed up, was my old personal email which no longer exists. So I can’t access that old email to get the ‘reset password’ email either! I tried to submit a support ticket but it won’t let me do that unless I’m logged in, and I can’t log in o_O. Please help! Thanks 🙂


  12. “Database Error

    A link to the database server ‘a036’ could not be established.”

    uuhh. Improvement? Any fixes?

  13. Estoy muy contenta, es muy útil para saber qué interesa realmente a los lectores del blog y cuáles son las entradas más populares,
    En resúmen, muy buen servicio en mi caso,

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