To Paypal or NOT to Paypal…

Quite unbelievably, despite reporting a problem to Paypal on 26 August, we have STILL not received confirmation that this problem has been resolved. Here’s the background…

    On 26 August we identified a serious problem with Paypal.

    StatCounter members who had upgraded in the previous few days had NOT been appropriately upgraded as the Paypal system stopped sending out subscription payment notifications. In fact new subscriptions were no longer created at all and payments received were not linked to StatCounter accounts.

    In short, we were receiving hundreds of Paypal payments which we couldn’t link to any StatCounter account. As you can imagine, this caused serious difficulties for us.

    We reported the problem to Paypal with as much supporting evidence as possible to assist them in quickly identifying the problem… but, as we have come to expect, the first response from Paypal completely ignored the information we supplied and denied the problem.

    It’s now 5 WEEKS since we reported this issue to Paypal and we have STILL not received confirmation that this problem has been resolved. We feel we have been more than patient at this stage and remain astounded that any company can treat its customers with such disregard.

While we understand that ALL services can have problems from time to time we find Paypal’s habit of ignoring its customers to be abhorrent. We are particularly upset that Paypal’s poor behaviour can and does impact on you, our members, and also unfairly reflects on us.

Our Position
As a result of this Paypal problem, we had to manually examine hundreds of payments, attempt to link these to StatCounter accounts and where this wasn’t possible we had to contact the payees individually to request their StatCounter usernames. As you can imagine, this had a high cost for us in terms of time and resources. Further, although these problems were caused by Paypal, StatCounter has absorbed all the costs of this problem. We also felt it was only right for us to offer all affected members a free upgrade for one month to make amends for the problems. Paypal, of course, offered us (their customer) absolutely nothing by way of assistance for the trouble they caused us.

Unfortunately, we have been here before… At that time, we decided NOT to remove Paypal as a payment option for new subscribers. This was because we highly value each of our members and, despite OUR poor opinion of Paypal, we have to cater to what YOU, our members want. However, we are now again considering our position in relation to Paypal…

Your Feedback Please
Due to the problems outlined above, Paypal has been suspended as a payment option (for NEW subscriptions) on StatCounter since 26 August and remains so. We can’t possibly reactivate it until such time as Paypal confirms that the problems introduced in August have been fixed… but we have no idea when that will be. In the meantime, we’d like to ask you, our members, for your thoughts on this.

Both problems we have had with PayPal have been with their subscription payments. During this problem and the last one, regular Paypal manual payments appeared to be functioning normally. On this basis, we are wondering if we should STOP accepting PayPal subscriptions and accept only manual payments instead? Manual payments *would* require our upgraded customers to log in to Paypal every time a payment falls due… so perhaps we will have to restrict Paypal upgrades to quarterly or yearly – logging in every month to pay could be a bit too time consuming! We’re not sure about this idea, so do let us know your thoughts!

We’d also love to know what alternative payment options we can introduce to cater for your payment preferences.

Here are our initial thoughts…

  • We need to accept Discover cards – if you can recommend an acquirer for a European company, please let us know
  • We need to accept AMEX for USD payments – currently we can only accept AMEX directly for EUR payments
  • We need to accept echecks – please let us know if you can recommend any echeck processors

Note that we already accept VISA, Mastercard, AMEX (for EUR payments), wire/bank transfer, EUR/USD checks/cheques.

Please post below with any other card or payment method you think we should accept and feel free to share any comments or suggestions you may have. Thanks folks.

UPDATE: Please note that existing, active Paypal subscriptions are not affected by the suspension of Paypal on StatCounter – this affects NEW subscriptions only.

Upgrades Just Got Better

As part of our ongoing efforts to offer you, our members, the best service we can, we are proud to announce the following improvements to our upgraded services:

In other words, anyone CURRENTLY on a 1,500 upgrade plan, will now be jumped up to 10,000 logs at NO extra cost etc etc!

While we will allocate the additional log quota to all the relevant accounts, to take full advantage of this service improvement, you MUST log in to StatCounter and assign the additional logs to your projects.

Every StatCounter member also continues to get 500 free logs with every project… and folks, for those of you on free accounts, we KNOW you’d like even more free. We’d love to give it to you! We’re constantly looking at this issue and as soon as we can make it financially viable to increase the logs for free accounts, that’s exactly what we will be doing.

Upgrades now start at $5 per month!
In response to your requests, we are also introducing a new lower cost entry level upgrade plan.

For just $5 per month ($14 per quarter or $49 per year) , you can now purchase an additional 5,000 logs for your account. Upgraded accounts allow you to track more stats on your site as well as offering daily email reports and HTTPS tracking… if you’re thinking about upgrading, don’t forget that we offer a 14 Day Money Back Guarantee – so if you’re not happy with the upgrade just let us know inside 14 days and we’ll refund you and return you back to a free account – no quibbles.

One Million Logs!
As a result of strong demand we are introducing a range of large log size upgrades. These upgrades have been made possible by the terrific work of our tech team who have fine-tuned our servers and architecture and converted us on to the new SC4 platform…  so for the first time ever you can now have 1,000,000 logs!

Upgrades to 200,000; 300,000; 500,000 and 1 million are now available.

Your Help Needed!
Work continues on the new and improved version of StatCounter… Thanks again to all our beta testers who are providing valuable feedback and suggestions. We are anxious, however, to hear comments and ideas from as many people as possible. So even if you’re not involved with beta testing, please consider sharing your thoughts with us.

  • How could we improve StatCounter for you?
  • What are we missing?
  • How could we make StatCounter more helpful to you?

Any and all feedback is welcome and appreciated.

Comments, questions and suggestions in relation to any of the above topics are welcome below. Thanks folks.

~~~~Your Questions Answered~~~~

How do I assign additional log quota to my projects?
Log into StatCounter, go to the My Projects page and click the “Adjust Log” link at the top of the page.

Please explain a FREE account – what do I get?
With FREE accounts, you get LIFETIME summary stats AND 500 logs for every project/website in your account. Lifetime Summary Stats mean you can monitor hits, uniques and returning visitors for your site forever, right from when you begin tracking with StatCounter. With the 500 logs, you can monitor DETAILED stats on the last 500 hits on your site e.g. keywords, referring links and visitor paths. We do NOT stop tracking after 500 hits. When your log reaches capacity, old information is overwritten by new information so that you *always* have detailed stats on the most recent 500 hits on your site.

Please explain an UPGRADED account – what do I get?
With UPGRADED accounts, you can store a larger amount of detailed stats for your site. You can buy additional log quota for your account starting from $5 per month for 5000 logs. Essentially you are renting more space on our servers and this allows you to store a longer history of stats online. If you get 5000 hits per month, then upgrading to 5000 logs will allow you to store one month of detailed stats in StatCounter. Upgraded accounts ALSO allow offer optional daily email reports, a custom banner option to allow you to brand your StatCounter account with your own logo and access to HTTPS tracking.

How do I upgrade?
Upgrading is easy! Just log in to StatCounter and click the “upgrade” link in the top navigation bar. We accept payment by credit card, paypal, bank transfer (annual payments only) and cheque/check (annual payments only).

How do I change my upgrade plan?
To CHANGE your upgrade plan, just log in to StatCounter and click the “upgrade” link in the top navigation bar – this NEW upgrade will replace your existing upgrade and means we will cancel your existing subscription and arrange any credit due.

Mathematical Semantics…
For the purposes of clarity and as a result of some comments received, please consider our improvement of the 100k upgrade to 200k.The increase is 100k i.e. 100%. (You get 100% extra free). Equally, you can say that the upgrade has been improved by a factor of 200%.(Your upgrade is now 200% better or twice as good.) The increase is 100%; the upgrade has been increased by 200% – both are equivalent.

I have just upgraded to 10,000 logs today – I thought I would get 25,000 instead – what’s wrong?
Let’s try to clear up the confusion that has arisen surrounding our service improvements…

In the past the following upgrades were available:

  • $9 per month for 1500 logs
  • $19 per month for 10,000 logs
  • $29 per month for 25,000 logs


  • $9 per month gets you 10,000 logs (8,500 more logs at NO extra cost)
  • $19 per month gets you 25,000 logs (15,000 more logs at NO extra cost)
  • $29 per month gets you 50,000 logs (25,000 more logs at NO extra cost)

If you had an upgraded account BEFORE 19 August when we announced these improvements, then we added extra logs to your account.

If you have upgraded AFTER 19 August, then you automatically go straight to the new pricing structure outlined above – no additional logs are due as you get the above great value services immediately.

StatCounter: Blocking Your Own Visits

If you spend a lot of time browsing/checking/editing your own site, it’s a good idea to block your visits from being counted by StatCounter… Otherwise, your personal visits can skew your stats. At StatCounter we offer two different blocking methods.

  1. IP Blocking
    This method is suitable if you have a static (unchanging) IP address (e.g. 12.345.67.89) OR if your IP always falls within a particular range (e.g. 12.345.*.*). Hits from any blocked IP address or IP range will not be included in your StatCounter stats.

  2. Blocking Cookie
    If you have a dynamic (constantly and completely changing) IP then use the Blocking Cookie method. Note that for this method you *must* enable cookies in your browser and ensure that cookies are not regularly destroyed by either your browser or your antivirus software. A blocking cookie must be set up for each separate browser you use. Hits from any browser which contains a blocking cookie will not be included in your StatCounter stats.

More about IP Blocking
Please note that this method will *only* be effective if you have a static (unchanging) IP or if your IP remains within a set range. If your IP is dynamic and changes completely and constantly then IP blocking is not suitable. Instead you should consider using the blocking cookie method.

You can confirm your IP address via many different websites like this one, that one or another one and then block your IP using these steps:

    1. Login to StatCounter.

    2. Click the small “wrench” or “spanner” icon to the right of any project name. (You will later have an option to apply the IP block to all projects)

    3. Click the “Edit Settings” link.

    4. Go to the section named “IP Blocking”. Enter your IP address/IP range##.

    5. Check the box in the section called “Update IP Blocking in All Projects?” if you want to block the visits in all of your projects.

    6. Click the “Edit Project” button.

The IP should now be added to the blocking list.

##If your IP address is in a range, for example, 12.345.00.00 to 12.345.99.99 please use the following format, 12.345.*.* – using the asterisk wildcard characters like this allows you to block the full range of IP addresses which could be allocated to you.

IP Blocking – Your Questions Answered

  • How do I find out my IP address?
  • You can confirm your IP address via many different websites like this one, that one or another one.

  • How do I know if I have a static (unchanging) IP?
  • Generally, you will *only* have a static IP if you have requested one from your ISP (internet service provider) and in many cases an additional fee will be charged. If you have *not* requested a static IP then it’s unlikely that you have one. You can confirm this by communication with your ISP directly. OR you can try to check yourself via a “trial and error” method. Check your IP using one of the websites mentioned above. Reset your internet connection and check your IP again. Repeat this a few times and note your IP on each occasion. It should quickly become clear if you have a static IP or if your IP is in a static range or indeed if you have a dynamic IP.

  • I’ve blocked my IP but my hits are still counted by StatCounter – what’s wrong?
  • The most likely problem is that your IP address has changed from the IP that you blocked. Check the IP address/range that you have blocked in StatCounter. Next check your current IP using one of the sites listed above. You will probably find that your current IP is not blocked by StatCounter. To solve the problem, add your new IP address/range for blocking purposes. If you’re still having trouble – then talk to us.

More about the Blocking Cookie
The Blocking Cookie will *only* be effective so long as the cookie (small text file) remains in your browser. If your browser/antivirus software is set to remove/destroy cookies, then this method will not work for you. In order to effectively use the Blocking Cookie, you must set your browser/antivirus to allow/retain cookies.

Here’s how to set up a Blocking Cookie:

    1. Login to StatCounter.

    2. On the “My Projects” page click the “Blocking Cookie” link.

    3. Click the “Creating Blocking Cookie For All Projects” button.

    4. The page will reload and the button will change to “Destroy Blocking Cookie For All Projects”. This indicates that the blocking cookie has been successfully installed.

Blocking Cookie – Your Questions Answered

  • I’ve set up a Blocking Cookie but my visits are still counted by StatCounter – what’s wrong?
  • The Blocking Cookie can *only* block your visits while it is stored in your browser. If your browser is set to disallow or remove cookies, then this means that the Blocking Cookie will not be retained in your browser and therefore cannot block your hits. To effectively use the Blocking Cookie you *must* ensure that your browser is set to allow (and retain) cookies. You should also confirm that your antivirus software is not destroying your cookies.

  • How do I enable cookies in my browser?
  • The method to enable cookies will vary from browser to browser – here are instructions for a selection of common browsers:

      Internet Explorer 7 or 8:
      1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
      2. Double-click the Internet Options icon.
      3. Click the Privacy tab.
      4. Click the Advanced button.
      5. Select the option ‘Override automatic cookie handling’ under the Cookies section in the Advanced Privacy Settings window.
      6. Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
      7. Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: if you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
      8. In the Internet Options window, click OK to exit.

      Internet Explorer 6:
      1. Click Start > Control Panel. (Note: with Windows XP Classic View, click the Windows Start button > Settings > Control Panel).
      2. Click the Advanced button.
      3. Select the option ‘Override Automatic Cookie Handling.’
      4. Select the ‘Accept’ or ‘Prompt’ option under ‘First-party Cookies.’
      5. Select the ‘Accept’ or ‘Prompt’ option under ‘Third-party Cookies.’ (Note: if you select the ‘Prompt’ option, you’ll be prompted to click OK every time a website attempts to send you a cookie.)
      6. In the Internet Options window, click OK to exit.

      Mozilla Firefox 3.x (PC):
      1. Click Tools > Options.
      2. Click Privacy in the top panel.
      3. Set ‘Firefox will’: to Use custom settings for history.
      4. Check the box next to Accept cookies from sites to enable cookies.
      5. Click OK.

      Mozilla Firefox 2.x (PC):
      1. Click Tools > Options.
      2. Click Privacy in the top panel.
      3. Select the checkbox labeled ‘Accept cookies from sites.’
      4. Click OK.

      Mozilla Firefox (Mac):
      1. Go to the Firefox drop-down menu.
      2. Select Preferences.
      3. Click Privacy.
      4. Set ‘Firefox will’: to Use custom settings for history.
      5. Check the box next to Accept cookies from sites to enable cookies.
      6. Click OK.

      Chrome (PC):
      1. Click the Tools menu.
      2. Select Options.
      3. Click the Under the Hood tab.
      4. Click Content settings in the ‘Privacy’ section.
      5. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies.

      Chrome (Mac):
      1. Select Chrome > Preferences on the menu bar.
      2. Click the Under the Hood tab.
      3. Click Content settings in the ‘Privacy’ section.
      4. Make sure Allow local data to be set is selected to allow both first-party and third-party cookies.

      1. Go to the Safari drop-down menu.
      2. Select Preferences.
      3. Click Security in the top panel.
      4. Under ‘Accept Cookies’ select the option ‘Always’.

If you have any questions about IP Blocking or the Blocking Cookie, please post them below. We’d also welcome any feedback, comments or suggestions… and if you spot any errors in our post (bar the footnote below!) then please do let us know.

FOOTNOTE: Before anyone decides to comment on our example IP address 12.345.67.89 – please note that it’s an ILLUSTRATIVE EXAMPLE ONLY! It’s not *supposed* to be a real IP address, ok? It’s just a “made up” IP for which we used the digits 1,2,3,4,5,6,7,8,9 in that order regardless of whether that sequence of numbers is technically possible or not.

Facelift – Beta Testing in progress

Beta testing of the new StatCounter interface is well underway… so we’d like to say a HUGE thank you to all our dedicated beta testers – your feedback is crucial and we are so grateful for all the time and effort you are putting in.

If you have signed up for the beta but haven’t yet received an invitation – don’t worry! We’re still bringing new tranches of testers on board every few days… so keep an eye on your inbox!

Selection of Feedback

Here is a selection of the feedback (good and bad!) received so far:

  • The look of the site is too similar (tabs at top) to too many other sites. The unique (but space effective and imho easy to use anyway) layout of the old site is much more favoured... and after the feedback was taken on board and changes implementedI do not think now the new design is too much of a shock nor adjustment to old users 🙂
  • This page -magnifying user is much better set out. Far easier to read!
  • I like the multi-line layout and indentation on long referral URLs – much easier to read without the horizontal scrolling
  • Love the date range at the top of lots of the detailed stats pages
  • The new interface is excellent. Nice and bright and very easy to read. It’s more compact and I do love the colours and brightness. It’s very modern and up to date in all ways.
  • At first glance I am not sure about the layout. I am sure I will get used to this as we do have to ‘move with the times’ so to speak. I know many will say “If it ain’t broke, don’t fix it” but yes, you have to move on and the new site overall is exciting. Initially, I do prefer the old visitor paths as all appeared to be in-line and easier to read.
  • Well, overall having studied, and used, the beta version for a while now, I give it 99%. The only thing I do NOT like is the layout of the visitor paths.
  • The new design is awesome, I like the whole thing about it. It’s clean, easy to understand and way better than the old design.
  • This is NICE! Fresh, yet familiar. Everything is much easier to read and is simplified. Good job!
  • I have to be honest-the full screen layout in the old design worked better for me.
  • I am loving the new site. The new design is a lot slicker. The only feedback I have is that sometimes I feel there is a little colour clashing
  • i am very pleased with the new look of statcounter and further impressed that there were no drops in my downloading speed of the page!
  • Maybe looks more up to date, sexy grey and shading etc, but my first reaction is to reach for the view settings to try and make it all smaller on the screen so I can see more. I really like the way that original SC (OSC) is crammed packed with small type and links
  • I have made a permanent switch to the beta. It’s still working very well.
  • Congratulations!!!!!!!! StatCounter now has the look this incredible service deserves. It actually IS both new and extremely familiar.
  • One thing I really enjoy about StatCounter pre-beta is its page openness and light feel. This is lost in the beta, and it feels like a lot of work to find the data that used to be easy to locate.
  • Data looks good, but the design’s a bit 2008
  • Just wanted to tell you again how much I like everything. Wish I could say the same for a number of other sites that I visit often that have done ‘makeovers’. Keep up the good work!

As you can see, the majority of feedback has been really positive – something that we are delighted about. Had the opposite been true, we would simply have had to bin the new design and start over! After all, we’re not doing it to make the site look pretty or so we can try out our design skills or experiment with new technologies … we’re doing this update to make using StatCounter a better experience for YOU. Period.

“If it ain’t broke, don’t fix it!”

The above comment is a recurring one on our last post – please rest assured that we have heard your concerns. We have no intention of jeopardising StatCounter for you in any way. We frequently get support requests for features that already exist.

For example, did you know that you can choose to display pageloads OR uniques on the My Projects page??

Or how about the fact that you can restore deleted projects for 6 weeks after deletion?

It’s simply not acceptable that many features are not obvious to our members and we are determined to put that right with the updated website.

We are also ACUTELY aware of the bad experiences many of you have had when online services do “updates” that seem to do more harm than good… Again, please be assured that we are doing and will do everything in our power to make the transition to the updated site as smooth as possible for everyone. We firmly believe that, when handled correctly, site updates can be successful and beneficial for all users and this is what we are hoping to achieve.

Remember, this update is happening simply and solely to make StatCounter better for you, our members. Most of the changes being made are happening as a direct result of feedback we have received from you over the last 12 months. If you haven’t already, please consider signing up as a beta tester – together, we can improve StatCounter all round and the more opinons in the melting pot, the better!

A Facelift for StatCounter!

Hi all,

StatCounter Facelift!
We’re currently updating StatCounter – the new site will have a fresh, modern look; it will be more user-friendly and hopefully will make using StatCounter an even better experience. Our new interface will also give us flexibility to continue to improve the service we offer.

Help Please!
Internal testing of the new site has been ongoing for some time… but NOW we need YOUR HELP!

We’d love to get feedback from a really broad range of people from beginners, all the way up to advanced users.

It would also be great to hear from anyone with a blog or website, who is NOT yet using StatCounter but would like to join up.

So, if you would like to have an input into the new StatCounter design then please apply for beta access here!

Please note that while we are hoping to get as much feedback as possible, we may not be able to offer access to everyone who applies. We do, however, sincerely appreciate every single offer of assistance – StatCounter couldn’t be what it is today without the support and loyalty of you, our members.

We would also be delighted to welcome any volunteers to our Dublin office to test the new site in person. If you’re in or around Dublin over the next few weeks and you have some time to spare, then we’d love to hear from you!

Questions, comments and suggestions welcome below.

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