New Design LIVE!

Folks,

Over the last 24 hours we have rolled out the newly redesigned StatCounter for everyone…

Sincere thanks to all our members who helped us beta test the new design over the last 9 months – your feedback, suggestions and comments have been invaluable.

We have tried very hard to maintain the broad structure of “old” StatCounter while incorporating lots of new options and features, along with general interface improvements. This means you should still be able to navigate StatCounter (pretty much) as you always have done, without the need to re-learn the system.

Things to check out….
Organize Projects
Switch between visits and pageloads on the Projects page
Improved Search Engine stats
Hourly Stats
Toggle between projects quickly when viewing your stats
Download a file of individual stats (e.g. keywords) by clicking the excel or CSV icons
Improved Screen Resolution stats
Inclusion of Search Ranking information (where available)
Date Range Selector and Compare Periods option
Improved Browser stats
Filter stats by country (or State or City or ISP)
URL Filter on Popular Pages

IMPORTANT!
If there’s anything you can’t find or something you are puzzled about, leave a comment below OR discuss in the forum OR send us a message. We’ll do our best to reply as soon as we can.

“I HATE CHANGE!”
We know, we know! That’s why we have made the new site slowly available and allowed an extended beta period of over 9 months. Change *can* be daunting initially… but please give the new design a chance! It’s full of frequently-requested new features and improvements which, judging by your feedback, most members are really excited about.

“If it ain’t broke, don’t fix it!”
We’ve heard this comment a few times but we certainly don’t subscribe to it! Should we ditch electricity and go back to candles? Should we abandon cars in favour of a horse and cart? Should we scrap mobile phones and go back to landlines instead? As difficult as it can be, progress involves change! We have worked terribly hard to ensure that StatCounter reamins familiar to you while incorporating the many new changes to minimise any discomfort in switching to our new design.

“Will I always be able to access “old” StatCounter?”
Short answer – no. It’s not practical for us to support two separate systems in the long term. The old version of StatCounter will ultimately be phased out completely. That’s why we strongly recommend that you start using the new version of StatCounter as soon as possible – if there are things you don’t like or have trouble with, then we can look at fixing them up before the final changeover.

“I don’t like it!”
Well – we’re very sorry to hear that! There may be a bug which needs fixing OR we may need to consider an alternative option to suit your tastes. Please consider submitting detailed feedback so we can investigate things for you.

“Don’t you care about what your members think?!”
Of course we do… that’s exactly why we embarked on this redesign! That’s also why the new design of StatCounter is very different to the first iteration we started testing. We listened, we learned, we responded. Unfortunately, no matter how hard we try we just can’t make everyone happy all the time. Instead we have to aim to make the vast majority of people as happy as possible – and judging by the feedback we’re receiving – we’re on our way to meeting that goal.

RESOLVED:Server Problems

People.

We’re really sorry – we’ve had a number of separate problems arise today. As a result, we haven’t been able to offer you the high level of service that you expect and deserve.

At the moment all stats are being recorded but some members are unable to log in.

We are working to resolve all issues ASAP and we’ll keep the Service Status forum updated.

Apologies again.

RESOLVED:Server Trouble

Folks,

In case any of you are stopping by the blog to find out what’s going on, I’m just writing this quick post.

Yes – we are experiencing some server trouble and I sincerely apologise for this.

You can follow the thread in our Service Status forum:
http://forum.statcounter.com/vb/showthread.php?t=40368

Please be assured that we are working to return full service ASAP.

UPDATE: We’re back up folks – full explanation will be posted in Service Status forum shortly. Apologies again.

Try the NEW StatCounter site NOW!

Folks,

Apologies for the hiatus in communication. Over the last few weeks the whole team has been engrossed in the new design for StatCounter…

While private beta testing has been ongoing for some time now, we’re delighted to announce the public launch of the beta site today.

Click the image to try the NEW StatCounter beta site!
(NOTE: By “beta site” we mean a “preview” of the new StatCounter site. The “look and feel” of the site are close to how we expect the final version to be, however, regular design changes and bug fixes can be expected as we hear feedback from you, our members.)

New Look and Improved Features

As well as a fresh new look, the beta site boasts many improvements and new features including:

  • Date Range Selector for all stats – identify, for example, which Search Engines were used to find your site yesterday. Or last week. Or compare last week and this week. Etc.
  • Simplified Code Generation Process – get your code more quickly. Reinstallation is much easier too.
  • Quicker Sign Up for New Members – fewer clicks, more intuitive process – now you can feel even better about recommending us to your friends and colleages 😉
  • Hourly Stats – based on the log file – watch the hour-by-hour traffic trends on your site.
  • Project Dropdown List – simply toggle between your projects when viewing your stats.
  • Improved Browser Stats – now it’s even easier to monitor the most popular browser families and browser versions used to view your site.

Thank you!
We’d like to offer our sincere thanks to all our private beta testers. While we haven’t been able to respond to every communication, all feedback has been read and taken on board. Your comments, suggestions and ideas have been invaluable. Sincere thanks to each and every one of you for your time.

To any of our members who may be CONCERNED:
We are all well aware of the many botched redesigns that have taken place on various websites over the years… please be assured that we have NO intention of suffering the same fate! The site redesign was undertaken simply and solely to improve StatCounter for you, our members, in response to the many requests and comments you submitted. We hope we have managed to achieve a fresh but familiar look. You will also note that we are *not* imposing this redesign on you! Instead, the new design continues as an optional beta allowing us to iron our any remaining bugs or problems before the new site eventually goes live.

PLEASE use this beta testing period to become familiar with the new StatCounter design. Please also submit your feedback (good and bad!) to allow us to fine-tune the new site according to your preferences.

We’re really excited about the new design and we hope you will be too! As always, your comments are welcome below.

IMPORTANT UPDATE
Folks,

The beta version of StatCounter is COMPLETELY optional at the moment. We are *not* imposing this new design on you – instead we have presented you with a new version of the site which we are changing and tweaking according to your feedback!

Some members are asking how to “switch” between versions – please note the relevant URLS:

Upgrades Just Got Better

As part of our ongoing efforts to offer you, our members, the best service we can, we are proud to announce the following improvements to our upgraded services:


In other words, anyone CURRENTLY on a 1,500 upgrade plan, will now be jumped up to 10,000 logs at NO extra cost etc etc!

While we will allocate the additional log quota to all the relevant accounts, to take full advantage of this service improvement, you MUST log in to StatCounter and assign the additional logs to your projects.

Every StatCounter member also continues to get 500 free logs with every project… and folks, for those of you on free accounts, we KNOW you’d like even more free. We’d love to give it to you! We’re constantly looking at this issue and as soon as we can make it financially viable to increase the logs for free accounts, that’s exactly what we will be doing.

Upgrades now start at $5 per month!
In response to your requests, we are also introducing a new lower cost entry level upgrade plan.

For just $5 per month ($14 per quarter or $49 per year) , you can now purchase an additional 5,000 logs for your account. Upgraded accounts allow you to track more stats on your site as well as offering daily email reports and HTTPS tracking… if you’re thinking about upgrading, don’t forget that we offer a 14 Day Money Back Guarantee – so if you’re not happy with the upgrade just let us know inside 14 days and we’ll refund you and return you back to a free account – no quibbles.

One Million Logs!
As a result of strong demand we are introducing a range of large log size upgrades. These upgrades have been made possible by the terrific work of our tech team who have fine-tuned our servers and architecture and converted us on to the new SC4 platform…  so for the first time ever you can now have 1,000,000 logs!

Upgrades to 200,000; 300,000; 500,000 and 1 million are now available.

Your Help Needed!
Work continues on the new and improved version of StatCounter… Thanks again to all our beta testers who are providing valuable feedback and suggestions. We are anxious, however, to hear comments and ideas from as many people as possible. So even if you’re not involved with beta testing, please consider sharing your thoughts with us.

  • How could we improve StatCounter for you?
  • What are we missing?
  • How could we make StatCounter more helpful to you?

Any and all feedback is welcome and appreciated.

Comments, questions and suggestions in relation to any of the above topics are welcome below. Thanks folks.

~~~~Your Questions Answered~~~~


How do I assign additional log quota to my projects?
Log into StatCounter, go to the My Projects page and click the “Adjust Log” link at the top of the page.


Please explain a FREE account – what do I get?
With FREE accounts, you get LIFETIME summary stats AND 500 logs for every project/website in your account. Lifetime Summary Stats mean you can monitor hits, uniques and returning visitors for your site forever, right from when you begin tracking with StatCounter. With the 500 logs, you can monitor DETAILED stats on the last 500 hits on your site e.g. keywords, referring links and visitor paths. We do NOT stop tracking after 500 hits. When your log reaches capacity, old information is overwritten by new information so that you *always* have detailed stats on the most recent 500 hits on your site.


Please explain an UPGRADED account – what do I get?
With UPGRADED accounts, you can store a larger amount of detailed stats for your site. You can buy additional log quota for your account starting from $5 per month for 5000 logs. Essentially you are renting more space on our servers and this allows you to store a longer history of stats online. If you get 5000 hits per month, then upgrading to 5000 logs will allow you to store one month of detailed stats in StatCounter. Upgraded accounts ALSO allow offer optional daily email reports, a custom banner option to allow you to brand your StatCounter account with your own logo and access to HTTPS tracking.


How do I upgrade?
Upgrading is easy! Just log in to StatCounter and click the “upgrade” link in the top navigation bar. We accept payment by credit card, paypal, bank transfer (annual payments only) and cheque/check (annual payments only).


How do I change my upgrade plan?
To CHANGE your upgrade plan, just log in to StatCounter and click the “upgrade” link in the top navigation bar – this NEW upgrade will replace your existing upgrade and means we will cancel your existing subscription and arrange any credit due.


Mathematical Semantics…
For the purposes of clarity and as a result of some comments received, please consider our improvement of the 100k upgrade to 200k.The increase is 100k i.e. 100%. (You get 100% extra free). Equally, you can say that the upgrade has been improved by a factor of 200%.(Your upgrade is now 200% better or twice as good.) The increase is 100%; the upgrade has been increased by 200% – both are equivalent.


I have just upgraded to 10,000 logs today – I thought I would get 25,000 instead – what’s wrong?
Let’s try to clear up the confusion that has arisen surrounding our service improvements…

In the past the following upgrades were available:

  • $9 per month for 1500 logs
  • $19 per month for 10,000 logs
  • $29 per month for 25,000 logs

NOW

  • $9 per month gets you 10,000 logs (8,500 more logs at NO extra cost)
  • $19 per month gets you 25,000 logs (15,000 more logs at NO extra cost)
  • $29 per month gets you 50,000 logs (25,000 more logs at NO extra cost)

If you had an upgraded account BEFORE 19 August when we announced these improvements, then we added extra logs to your account.

If you have upgraded AFTER 19 August, then you automatically go straight to the new pricing structure outlined above – no additional logs are due as you get the above great value services immediately.