Could it be you?!

Hi folks,

We’re hiring!

Applications were open until midnight GMT on Sunday 20 April – APPLICATIONS ARE NOW CLOSED – thank you to all who applied. Applicants will initially be hired for a trial period. Positions are not expected to be permanently filled for a number of weeks. We will update you as things proceed.

We are looking to expand our customer support team.

We want to hire one full-time (approx 40 hours per week) or two part-time representatives.

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What does the role involve?

  • Answering support tickets and dealing with member queries via email, phone and our support system
  • Referring the more difficult or complex queries to the appropriate area
  • Helping members to install StatCounter code
  • Proactively suggesting ways to improve StatCounter and the service we provide
  • Actively monitoring warning systems and immediately reporting any issues
  • Upgrading and downgrading accounts
  • Adding queries and resolutions to the StatCounter Knowledge Base

What knowledge/skills/abilities are required?

  • Friendly, patient & sincere
  • Fluent in English. Foreign languages are a bonus.
  • Highly knowledgeable about StatCounter from a user perspective i.e. understand all the features etc
  • Comfortable with basic HTML and simple website updates via FTP
  • An excellent communicator (email, im, phone, support system, forum)
  • Willing to ask questions and open to learning
  • Able to establish priorities, handle occasional and recurring issues and work independently without strong supervision
  • Available on Yahoo Messenger during working hours
  • Able to work during office hours in CST (that’s GMT -5 hours)

Other Information

As a part of the StatCounter Team, you will represent StatCounter to the outside world so it is vitally important that you share our beliefs when it comes to our members and how we look after them. Our focus is on delivering the best possible service and value for money to our members. We are committed to getting work done quickly and efficiently and we need your ideas to help us grow. We love to change and adapt to improve the service we offer.

Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone. Salary is negotiable depending on hours worked, experience etc.

How do I apply?

If you would be interested in joining our team by becoming a customer support rep for StatCounter, please send your résumé to jobs-statcounter-com with the @ and . appropriately placed! Don’t forget to include your StatCounter username and salary expectation.

IMPORTANT! You must include the following in the subject line of your email “Customer Rep” – otherwise your email won’t get to us.

Any questions? Please post them below!

71 comments on “Could it be you?!

  1. Really a great opportunity as I read the the job profile is also very interesting but I don’t think they are looking any candidate who can provide support from net. They need a person who is physically appeared in their office and provide support.

    I missed the chance ! otherwise my PR and Communication Skills are very good and I like to talk with people alot 🙂

    StatCounter Team Response:

    Hi Nancy,

    To clear things up here is a quote from our blog “Note that this job provides a “work from home” opportunity, so you must have a stable broadband connection (preferably with a static IP address) and telephone.”

  2. This is a great opportunity that would help keep busy after work, being that here in Uganda I would be out of office and at home according to CST. Sending you my CV right away.

  3. Wow! This is THE job of my life… well, if I just manage to get it, of course 🙂
    Great StatCounter team, I really hope to be part of the crew and thus sent my application for the job a minute ago… crossing my fingers (both hands’ and feet’ ones)

  4. Hi! this is a great opportunity…

    I have a little concern about telephone expenditures I am wondering which wll be the aproximate ratio of telephone / e-mail usage ? for:

    + Handling and solving StatCounter user requests
    + Working with StatCounter team members
    + Other corporate StatCounter requirements

    Lets say, 20% phone calls and 80% email messages is a good ratio ?
    or communications will be managed almost 100% by phone ?

    This question is because of the expense in phone calls can drastically reduce the income of the new customer support member

    Regards

    Ben Boone

    StatCounter Team Response:

    Hi Ben,

    Most support is via email; phone support is generally for members who call us rather than vice versa.

    We would, of course, come to some arrangement on call costs if necessary.

    Thanks!

  5. Hi! My name is Eduardo Castro, I am Manager of YOU of a great Company in Brazil, and would like to be part of the team for support and tecnico support. I speak English and Portuguese . I have interest therefore I am “heav user” of InterNet and have knowledge greats in InterNet and SGDB, work the 17 years in YOU. I wait a return.

    Eduardo Castro

  6. I’m available and qualified for this job. I can do 8hrs/day, 5 days a week. Been doing internet marketing for more than 3 yrs. for a private company.

  7. me again…the blogging cat…is there a contract length? holiday, benefits etc? and do you employ the individual under the law of the country they reside in or the one you are based in? definitely interested in part-time work, hey i have BIG vet bills to pay cos of my condition!

    i may be a cat but these things are good to know!

    Cheers!
    🙂

    StatCounter Team Response:

    Hi Storm,

    Following a trial period, the contract will be permanent and can be terminated by either party by the furnishing of, typically, 1 month’s notice.

    Employment laws in Republic of Ireland apply. Assuming the employee is outside of Ireland and provided appropriate documentation is put in place, no Irish tax will be deducted from the income earned. The employee must account for the appropriate tax in their home country.

    Contract will include a minimum of 20 days paid holidays per annum.

  8. I would also like to apply for this position.

    I currently run a web design business and install statcounter on all of my clients websites.

    I am proficient in HTML, XHTML, PHP etc…

    Thank you for the opportunity.

Comments are closed.