A Facelift for StatCounter!

Hi all,

StatCounter Facelift!
We’re currently updating StatCounter – the new site will have a fresh, modern look; it will be more user-friendly and hopefully will make using StatCounter an even better experience. Our new interface will also give us flexibility to continue to improve the service we offer.

Help Please!
Internal testing of the new site has been ongoing for some time… but NOW we need YOUR HELP!

We’d love to get feedback from a really broad range of people from beginners, all the way up to advanced users.

It would also be great to hear from anyone with a blog or website, who is NOT yet using StatCounter but would like to join up.

So, if you would like to have an input into the new StatCounter design then please apply for beta access here!

Please note that while we are hoping to get as much feedback as possible, we may not be able to offer access to everyone who applies. We do, however, sincerely appreciate every single offer of assistance – StatCounter couldn’t be what it is today without the support and loyalty of you, our members.

We would also be delighted to welcome any volunteers to our Dublin office to test the new site in person. If you’re in or around Dublin over the next few weeks and you have some time to spare, then we’d love to hear from you!

Questions, comments and suggestions welcome below.


  1. ATTENTION: There is a bug with the “change password” routine of your service.

    You can change your password using it, and in the config panel the new password will be saved. BUT you still need to use the OLD password to log in.

    I have tried changing my password several times, and it always behaved that way. I still log in with my old password. Would be great if you could fix that. Thanks!

    1. I tried to replicate your issue but it works as it should for me. When you changed your password, did you enter your “current” password below? If not, the “new” password would not take effect and you would only be able to login using your “old” password.

  2. Hi – the usually brilliant Statcounter’s had an outbreak of nasty advertisements this morning. (I’m based in the UK in case it helps). They seem to have stopped. Sorry, no url but I did get a screenshot in case it helps …

    1. Sorry to hear this Mark.

      We have guidelines in our Knowledge Base which outline how to help us track down and remove nasty ads.

      We’d be grateful for your assistance.


  3. I have only a garbled version of the site for the last week. I still see all the stats but very messy.

    1. Hi David,

      This shouldn’t be the case – NO changes have been made to StatCounter. Changes are currently only being made to the invitation-only beta design.

      Please report any problems to our Support Desk via the “support” link when logged into your account – this will allow us to investigate your specific case. Please don’t forget to provide details of your browser and O.S to help us troubleshoot any issues for you.

  4. Yes I like your new design, it is like a social media design! It is vital to be and look up-to-the-minute online because with your image, perception creates reality, that is, if people perceive your site as dated they assume your service to be irrelevant whereas a crisp clean image promotes an assumption of relevance: this is a tool that will help my website today!

  5. The only Statcounter site that loads properly for me is this blog site i haven’t been able to load any of the others for weeks using IE8 ,Safari, Forefox.
    Chrome or Opera. Its only Statcounter that is not working properly the rest of the web is fine.
    I am using Windows 7 64 bit.

    1. Hi

      You may have something on your PC that is blocking Statcounter, like Kaspersky, Spybot or your local hosts file has Statcounter listed in it. Check those and you may find your problem. Even your ISP could be blocking Statcounter.

      1. I don’t think it can be down to blocking , if i go to http://gs.statcounter.com/
        the site loads but there are no images, all i get is a plain white background black text & blue links it not just Opera i get the same using Firefox ,IE 8,
        Safari & Chrome . Every other site i go to is behaving fine its just statcounter starting a few weeks ago ?
        I have checked my host file & there is nothing related to Statcounter.
        I use Comodo Internet Suite & i can find nothing there.
        My ISP is Virginmedia in the UK i cannot think of any reason why it would be blocking or partially blocking Statcounter.

  6. Hard to see how this could be improved, but then I have years of experience with the current site.

  7. Hi, as many above I understand desire to improve – but after suffering at the hands of Gumtree who buggered so MUCH up with their last facelift, please please don’t fix the unbroken (speed, reliability, intuitiveness, etc). Thanks for great service and good luck.

  8. Honest points addressed here. I am glad to you for that, nevertheless you deserve more thanks than that. I suffer from color blindness. I primarily use Firefox web browser and regard a number of sites are difficult to apprehend thanks to a sloppy range of colours applied. Nonetheless, here, as the range of colours is beneficial, the design is highly tidy and enjoyable to comprehend. I don’t know whether it was a planned and conscious attempting, or just the ‘luck of the draw’, but I nonetheless thank you.

    1. Thanks for your comment!

      In light of your color blindness, we would be grateful for your particular assistance in testing our new design – we are keen to get feedback from as many perspectives as possible.

      Please consider applying to test our new version and mention your post in the “comments” section.

  9. love the old design, especially recent visitor activity. so simple and easy to load with lots of info.

    don’t know if this can be an improvement,

  10. hmmmm, interesting as I haven’t noticied a change, and some of the posts are from 5 days ago?!??!

    NOW, the page is all garbled and fonts, margins….etc are all out of whack! I’d agree with the “ain’t broke, don’t fix it”! Too many folks think changing the look makes it better.

    I’d say pay more attention to the fact you’ve been having issues with the stat’s not working properly. I’d had to contact you too many times about that! Looking pretty isn’t where you should be focusing your efforts.

    Mikel M. Louder
    MML Photo

    1. Hi Mikel,

      We don’t understand your comment…?

      You should NOT notice any change. NO change has been made – we are providing access by invitation only to our new design.

      We have no reports of any pages being garbled or out of whack… and that is not surprising as no changes have been made! Neither are we having any problems with stats and we are certainly not sacrificing any functionality just to “look pretty”.

      If you are having a particular problem with your stats, then you should contact us directly by clicking the “support” link when logged in to your StatCounter account.

  11. I have changed from Analytic to Stat Counter. Stat Counter is good.

  12. Simple is always beautiful. I have been using your site for a while and I think it is smooth, easy to use and quite cool either.
    I’m not against changes, but things around and after facelifts tend to be… complicated!

  13. I just came on board here at StatCounter less than 2 months ago and I LOVE it! I’m very, very impressed and so happy with you guys! The speediness and awesome features! So easy and everything you could wish for in a great stat tracker! I’m sure it will only get better (as long as it doesn’t remotely resemble google analytics in their slooooow loading, memory eating code and lack of features! ha!) and I’m looking forward to what you have planned for us!
    Thank you for providing this great service!

  14. hi everybody
    I am already user of statcounter then I dare know how can I proceed to
    get the maps which shows places and possible IP of visitors as is shown on the home page. Thanks a lot

    1. Hi

      To get to the map, log into your Statcounter account and click on your project. The maps and other good stuff is listed on a menu to the left.

  15. I agree with Liam on “not fixing if it ain’t broken” thing, since there are so many sites who actually get worse after facelifts… But who knows 🙂

  16. Ok looking forward to your new site, so what more can stat counter offer to a site, than say google analytics. Ya for sure webalizer is pants, at least aw stats attempts to define the traffic source a little more, i guess we all start out with those server side stats before progressing on to bigger and better. I live in Dublin be happy to call in if you wish.
    Best of luck with the new platform.

  17. I have been using your site for a few years. It is generally working well but lately I have noticed that the hit numbers do not agree with webalyser.
    I have all the sites set to record every page load and yet the numbers from stat counter are often lower than that of Webalyser.

    1. Cliff – what you are seeing is correct!

      Webalizer analyzes all the traffic to your server.

      StatCounter tracks all the visits to your site.

      Your server gets A LOT MORE traffic than your site, because server traffic includes all the visits from robots, spambots, crawlers etc.

      When a robot visits your site, this is recorded in your server logs. It’s not a ‘true’ visit though since the page is not fully loaded, so it doesn’t show up on StatCounter.

      So server-side stats (e.g. Webalizer) will always appear inflated compared to online stats – but generally it is the online stats, the ‘true’ visits that people are interested in. After all, it’s these visits that might mean more sales, more sign ups etc.

  18. Although I am really pleased with Stat Counter there comes a time when in order to keep on top of the market the need for a facelift. Looking forward to the new 2010 version! I currentluy have four sites using stat counter and it provides very useful data for us. Keep up the excellent work.

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